I've placed multiple orders and every time I've received the package quickly in nicely sized boxes. (I always find it so annoying when you get huge boxes while what you ordered is really small. But with Plasma Gans, it's absolutely perfectly arranged.) I've also asked a few questions via email and received a response in no time. And most importantly: I absolutely love the products. I did try making Gans myself, but it's not for me. That's why I'm so grateful I can still work with it without having to make it myself.